Return Policy
Returns:
Our return policy lasts 15 days. If 15 days have gone by since your order has been delivered (online orders) or 15 days have gone by since you purchased your order (in person in our showroom), unfortunately we can not offer you a refund. International orders will be given a 30 day period to return items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and all tags need to be attached and undamaged. The clothing must have no scent and must be unwashed. No exceptions.
Several items that are NON-REFUNDABLE:
- All Accessories
- All Intimates
- All Swimwear
- All Sale Items
ALL SALE ITEMS ARE FINAL SALE. NO EXCEPTIONS.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Where do I send the items I wish to return?
- Please email us at info@gigibsboutique.com to receive the return shipping address.
*At this time, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.*
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@gigibsboutique.com and we will get back to you as soon as possible.
Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We unfortunately do not do exchanges for online orders. We carefully inspect every single item to make sure it is in perfect condition before it leaves. If items are defective or damaged you will need to return your item and purchase a new one. If purchased in person or in our showroom, you may come back to our showroom to exchange your item. Sale items are non-refundable and cannot be exchanged.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and it is not our responsibility if we don't.